Privacy Policy

Introduction

We protect your privacy and your rights under the Data Protection Act. This policy explains the information we hold about you, and who else may have access to it. The only personal information we will have is that voluntarily supplied by you.

Your personal information

Personal information will only ever be collected and stored by The Doctor's Lounge, with your consent, for the following purposes:

• To update and enhance the website and the services provided.
• In such cases where we ask you for personal information we will inform you of how we intend to use the information and we will ask for your explicit consent.
• In such cases where we ask for patient information (for example the Registration form), this information is not stored on the website and is used only by The Doctor's Lounge to contact the patient specifically regarding the referral submitted.

Who else might see my personal information?

The Doctor's Lounge will not share your personal information with any companies. We are not responsible for the content of the linked websites, and therefore we recommend that you check the privacy policy of those websites to which this website may link. We will share your information where required to do so by relevant legislation or court orders.

What are cookies?

This website deposits certain bits of information called "cookies" in a visitor's computer. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website's computer and stored on your computer's hard drive. We use cookies to tell us how and when pages in a website are visited and by how many people.

Cookie technology does not collect personal identifiable information; the information collected is in an aggregate, non-identifiable form. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers.

Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

Advertising cookies and your choices

When you accept cookies, we and Meta Platforms Ireland Limited (part of the Meta group, which may involve transfers of data outside the UK and EEA) set advertising cookies on this website, including the Meta Pixel. These cookies record the pages you visit, basic device and browser information and an anonymous identifier. They are used to measure visits to our website and the success of our advertising, and to help us show relevant ads.

If you visit from the UK, the EEA or another region that requires it, we ask for your consent before these cookies are set. You can accept or decline in the cookie banner, and change your choice at any time using the "Cookie settings" link in the footer of every page. Declining means advertising cookies are not set and the Meta Pixel does not run for you; advertising platforms still count ad clicks and impressions on their own side. Our other cookies are limited to what is needed for the website to function.

What if this Privacy Policy changes?

The Doctor's Lounge reserve the right to change this privacy policy from time to time. We may notify you of such changes, but it is your responsibility to check the policy each time you use the site.

Feedback

We love receiving feedback both positive or negative. They help us to improve our services doing more of what we do right and making better what we do wrong.

Thank you for taking the time.

Please leave us feedback at: feedback@thedoctorslounge.co.uk.

Complaints

If you would prefer to leave negative feedback rather than raise a formal complaint please email: feedback@thedoctorslounge.co.uk.

Should you be unhappy about any of the services or care that we have provided, a complaints procedure has been set up, ensuring all grievances are dealt with rapidly and efficiently for the benefit of all parties concerned.

Patients are welcomed to contact the manager at any time to register a complaint or discuss any concerns that they have about their treatment. We will make every effort to resolve the complaint in an appropriate manner and to mutual satisfaction.

Patients who are unhappy with the outcome of an informal discussion, or would like their complaint investigated more fully, can make a formal written complaint to the clinic. We will acknowledge receipt of the complaint within 3 working days.

Complaints about clinical matters will be investigated by the Clinical Director, and where relevant, any other visiting practitioner with practising privileges who may be connected with the complaint. Administrative complaints will normally be investigated by the Manager. Every effort will be made to complete these investigations within one week. After a thorough investigation, a meeting will then be arranged where the matter can be discussed openly, recorded and hopefully resolved.

A full response in writing, setting out the conclusion of the investigation and any action, is to be made within 20 working days of receipt of the complaint.

Further information and a full copy of the complaints procedure can be obtained from the manager on request.

Formal complaints can either be made verbally or in writing. For formal complaints please email: complaints@thedoctorslounge.co.uk.